Agentforce
AI agents that resolve simple customer and employee requests on their own and hand complex ones to your team — on your data and by your rules.
We implement Agentforce gradually: we start with a single process with clear rules, most often frequently asked questions in support or handling inquiries in sales. Before that, we clean up the knowledge base and the data the agent answers from, because an AI agent is only as good as the data behind it.
On its own support portal, help.salesforce.com, Agentforce has handled 4.3 million customer queries and resolved 70% without human involvement.
— Salesforce, figure published in June 2026.
What else you get with Agentforce
Ready-made or custom agents
Start with ready-made agents for support, sales and marketing, or build an agent for your own process, with rules for what it may and may not do.
Routine work handed to the agent
Order status checks, scheduling and data updates happen on their own, while employees focus on work that requires judgment.
More than answering questions
The agent doesn't just answer, it acts: it drafts an email, fills in a request, prepares a quote or starts a process in the system, following the rules you set.
Answers from your own data
The agent answers from data in Salesforce, the knowledge base and connected systems, and sees only what the user is allowed to see.
24/7 support, with handoff to a person
The agent resolves simple requests at any hour and hands complex cases to your team along with the full conversation, so the customer doesn't have to repeat themselves.
Prospects get an answer right away
On the website, over SMS, WhatsApp or email, the agent answers product questions and books a meeting with a sales rep.
Product recommendations tailored to the customer
The agent suggests products based on what the customer has viewed, bought and asked about, on the website or in a messaging app.
AI-assisted campaigns
The agent suggests the audience, content and timing of a campaign, and, after sending, points out what to change.
Frequently asked questions about Agentforce
What is Agentforce?
Agentforce is Salesforce's platform for AI agents that don't just answer questions but also carry out tasks in Salesforce and connected systems, following the rules you set.
Is our data secure?
Agentforce runs inside Salesforce, with the Einstein Trust Layer: the agent sees only what the user is allowed to see, and data is neither stored by AI model providers nor used to train their models.
What do we need before implementing Agentforce?
Salesforce with clean data and a well-organized knowledge base. Agentforce relies on Data 360 to connect data, so the initial analysis shows what needs to be cleaned up before the first agent.
Will AI agents replace our employees?
No. Agents take over routine, repetitive tasks, while complex cases and decisions stay with your team, which then has more time for work that requires judgment.
How is Agentforce priced?
Salesforce offers several models: per user or consumption-based, that is, by the number of conversations and actions. You buy licenses directly from Salesforce, and we help you estimate the cost for your case.