Experience Cloud
A branded portal for customers, partners or dealers — where they track orders, requests and documents themselves, on the same data your team sees in Salesforce.
We implement Experience Cloud when your customers, partners or dealers currently call or email your team for every piece of information. We start from what they ask for most often, then build a portal where they find it themselves, connected to Sales and Service Cloud.
B2B companies that offer customers full self-service are more likely to say they meet customer expectations: 82%, versus 64% where everything goes through a sales rep.
— Salesforce, State of Commerce, survey of 3,450 professionals in 20 countries, 2026.
What else you get with Experience Cloud
Customer portal
Customers track orders, submit requests, download documents and book appointments on their own, without calls or emails.
A community where customers help each other
Customers ask questions and answer each other, and the best answers become part of the knowledge base.
Everyone sees what is meant for them
Content, offers and documents are shown based on who is logged in (customer, partner or dealer) and what they have bought from you.
Internal employee portal
Team groups, document sharing and company-wide announcements, on the same data as Sales and Service Cloud.
Frequently asked questions about Experience Cloud
What is Salesforce Experience Cloud?
Experience Cloud is Salesforce's platform for portals and communities: customers, partners and employees get their own branded space, connected to your data in Salesforce.
What is Experience Cloud most often used for?
For customer portals (self-service and support), partner and dealer portals (deal registration, inquiries, materials) and internal employee portals.
Does the portal have to look like Salesforce?
No. The portal carries your brand, colors and domain, and its design is adapted to match your website.
Is it safe for external users to access our Salesforce?
Yes. Each portal user sees only their own records and what the sharing rules allow, and the rest of the system is not accessible to them.
How is Experience Cloud licensed?
Per portal user or by the number of logins per month, depending on how often users visit. We help you choose the model that costs you less.