Slack
Bring people, data and AI agents together in one place and turn everyday communication into concrete action.
Slack is the workspace where work gets done — conversations, decisions and agreements in one place, organized by channel instead of scattered across email. With Salesforce integration, data on clients, opportunities and cases arrives directly in the channel where the team already works, so there is no switching between tools or hunting for the latest version of the information.
Agentforce agents work in those same channels: they answer questions, prepare summaries and launch workflows without leaving the conversation. Slack stops being just a messaging tool and becomes the place the business is actually run from.
Companies in the study achieved a 312% return on investment over three years, with payback in under six months, and employees saved up to two hours a week.
— Forrester Consulting, The Total Economic Impact of Slack as a Work Operating System, commissioned by Slack.
What else you get with Slack
Development and IT in the same channel
Code changes, errors and alerts from development tools arrive in the team channel, so decisions are made right away, not over email.
Sales that works as a team
Every major opportunity gets its own channel with data from Sales Cloud, where the sales rep, technical team and management agree on the next step.
IT requests that don't get lost
Employees report a problem in a channel or through a form, and IT sees it, picks it up and resolves it in the same place, with a record of what was done.
Clients and partners in a shared channel
With Slack Connect, conversations with clients, partners and suppliers move from email into a shared channel where everyone sees the same history.
Knowledge you can find
Conversations are organized by channel and searchable, so new team members find past decisions and information without asking colleagues.
Secure business communication
Access control by channel and user, encryption and integration with security tools protect conversations and files.
Frequently asked questions about Slack
What is Slack, and how does it relate to Salesforce?
Slack is a channel-based team communication platform that has been part of Salesforce since 2021, so it connects with Salesforce better than any other messaging tool.
How is Slack better than email for teamwork?
Conversations are organized by topic and project, not by inbox. Everyone working on something sees the same history, and new team members can find it on their own.
Can I see Salesforce data in Slack?
Yes. Opportunities, cases and approvals from Salesforce arrive in the channel and can be reviewed and updated without opening Salesforce, and Agentforce agents answer questions in the same conversation.
Can we communicate with clients through Slack?
Yes, with Slack Connect: a shared channel with a client or partner in which each company keeps control of its own data.
How is Slack licensed?
Per user, across several plans (Pro, Business+ and Enterprise), depending on your security and administration needs. We help you choose the plan that suits you.