One area, one person
A freelancer is usually strong in one thing. For the next task you look for the next person, and then you have to manage both of them.
A MONTHLY PACKAGE OF HOURS FOR MAINTAINING AND DEVELOPING YOUR SALESFORCE ORG
Support that doesn't depend on one person and their calendar
Administrator, developer, consultant and business analyst on the same team,
with deadlines written into the contract.
Once Salesforce is live, the work is only beginning: changes come in, along with new needs and blockers that can't wait for the next quarter. EQS Care is a subscription to the team that takes this on.
Three things
the subscription guarantees
Key advantages
of working
with an expert team
over hiring individuals
Individual contractors
EQS Care team
Four roles in one contract
An administrator, developer, consultant and business analyst work on the same system. Deciding who you need this week isn't your job — we handle the scheduling.
More contracts, higher cost
Each specialist is contracted and paid separately, and none of them sees the whole picture. The sum of the invoices is bigger than the work that got done.
One monthly fee
The subscription covers every role, so the hourly rate is lower than when each skill is bought separately. One invoice a month, no negotiating per task.
Every request needs a new approval
Without an annual budget, even the smallest change goes through procurement. Work stalls while you wait for a signature, and sometimes it never comes.
Budget approved once, for the whole year
Hours are paid in advance, so development starts the day the need arises. You know the annual amount at the start, and it doesn't change along the way.
They learn on your system, at your expense
Every new person spends the first weeks getting to know your environment. That time is billed, and the result is zero.
They know your system from the start
The same team stays on your system, so context doesn't have to be explained all over again with every task. An hour of work is an hour of work, not an hour of getting up to speed.
Vacation, another project, silence
When the only person who knows your system goes on vacation or takes on another project, there's no backup. There's waiting.
Availability is in the contract
The response time doesn't depend on who's at the desk that day. A critical outage gets 6 hours, an urgent issue 12, everything else according to your package, no matter who picks up the task.
Everyone does it their own way
Several contractors with no shared conventions leave behind a system that works but can't be maintained afterwards. Each change costs more than the one before.
One standard across the whole system
The team follows the same naming, documentation and testing rules. The system stays easy to navigate even after a year of changes.
Training isn't part of the job
An individual solves the task and leaves. Your people stay at the same level of knowledge, so next time you call someone from outside again.
Training is included
Your administrator works alongside us while the task is being solved, not afterwards in a presentation. Over time they handle a growing share of the work on their own.
When a contractor leaves, the knowledge leaves with them
When a contractor leaves, the answer to why something was set up exactly that way leaves too. The next one starts by guessing.
Everything stays on record
Every task, every hour spent and every decision made is recorded in the portal. They're visible to you, even when the team lineup changes.
Choose a package
Three packages, from 20 to 100 hours a month.
The contract runs for at least 12 months (six for EQS Care 20), and you can upgrade your package at any time.
EQS Care 20
20 hours per month
For smaller systems after go-live: maintenance, minor changes and user questions.
- SLA 3 business days
- Critical outage during business hours
- 1 license for portal access
- Contract for 6 months
Unused hours roll over to the next month.
Request a consultation
Most popular
EQS Care 50
50 hours per month
For a growing system: regular development plus maintenance and support, including outside business hours.
- SLA 2 business days
- 1 license for portal access
- Upgrade at any time
Unused hours roll over to the next month.
Request a consultationEQS Care 100
100 hours per month
For multiple teams and processes on Salesforce: ongoing development and a quarterly plan with management.
- SLA 1 business day
- 2 licenses for portal access
- Quarterly business review (QBR) with your management
- Upgrade at any time
Unused hours remain valid for the next two months.
Request a consultationUsing more than 100 hours a month?
We will build a custom plan around your workload and the response time you need.
All packages include administrator, developer, consultant and business analyst hours, in the mix that fits your needs. The contract runs for at least 12 months (six months for EQS Care 20), and you can upgrade your package at any time. We invoice once a month, based on the chosen package and any additional hours. When carried-over hours pile up, we deliver no more than 150% of the chosen package in a single month. Travel and accommodation costs are not included in the price and are invoiced separately when needed.
Three differences from hourly billing
Client portal
You see the progress of every task, how many hours have been used and how many are left, and you message the team in the same place. No email chains where you lose track of who promised what.
Flexible package management
You can upgrade your package at any time, without waiting for the contract period to end. When your workload grows, the number of hours grows too, but not the number of contracts.
Hour rollover rule
Unused hours don't expire at the end of the month; they roll over to the next one. How long they stay valid depends on the package: one or two months.
One contract instead of five,
and one team that answers
Stop coordinating
Instead of tracking who's available, who knows your system and who's responsible for what, you get one team and deadlines written into the contract. Vacations, absences and team changes are our problem; you're left with a system that works.
Deadlines that are written into the contract, not just promised
Regular business hours
We're available Monday to Friday, 8:00 to 18:00 (CET)
Critical SLA
6 hours (when the entire system or key processes are down)
Urgent SLA
12 hours (for issues affecting key functionality)
Normal SLA
Time frames depend on the chosen package (see packages)
Outside business hours, outages only
Outside business hours we respond only to critical outages, when the system or a key process has stopped, with the EQS Care 50 and 100 packages. Everything else waits until the next business day starts, which is the only way a 6-hour deadline can really mean 6 hours.
Frequently asked questions
The hourly rate is only part of the bill. With a freelancer, you remain the project manager: you decide who does what, explain the context to every new person and cover the gaps when someone is away. With EQS Care you pay for hours, but scheduling, coordination and cover are our job, and the deadline is in the contract.
One person. The consultant who runs your tasks is your single point of contact for everything, even when someone else on the team does the work. For more complex technical questions they bring in an architect, but you still write to the same place.
Administration, development, consulting and business analysis on your Salesforce system, plus training for your people. All four roles draw from the same pool of hours: you do not buy them separately or decide in advance how much of each you will need.
Every task has an estimate before it starts and a logged effort when it is done, both visible in the portal. In the quarterly review we go through where the time went and what makes sense to do next, and that is when priorities are adjusted, while there is still time. With EQS Care 100 this is a QBR with your management, with a development plan for the next quarter.
Certified consultants and developers who work with Salesforce as their core job, not on the side. On the introductory call we tell you by name who will work on your system and what that person did before. It's worth asking any provider this — including us.
If the outage is critical, meaning the system or a key process is down, with EQS Care 50 and 100 we respond outside business hours too, within 6 hours. With EQS Care 20 we resolve critical outages during business hours. Everything else goes into the queue for the first business hour. The distinction is deliberate: if everything were urgent, a 6-hour deadline would mean nothing.
You can move to a larger package whenever you want, immediately. You move back to a smaller one at the end of the contract period, unless you previously upgraded, in which case you can return to the earlier level sooner.
Then we build a custom plan. Tell us how many hours a month you realistically use and what response time you need, and we price from that, not from the next package up.
They do not. With EQS Care 20 and 50 they roll over to the next month, and with EQS Care 100 they stay valid for the next two months. The only limit is that in a single month we do not deliver more than 150% of the chosen package, because otherwise the accumulated hours would clash with ongoing work.
Through the client portal: the status of every task, hours used and remaining, and communication with the team, all in one place, without digging through email threads. The number of logins depends on the package.
We also take over systems implemented by someone else. Before starting, we usually suggest a Quick Review or Health Check, so both sides know what is being taken over and where the risks are, and the first hours of the package are not spent getting to know the system.
Yes, and that is the usual order. After handover and two weeks of support from EQS Start, the same team takes over the system, so EQS Care starts without a learning curve. For smaller systems after Start, EQS Care 20 is usually enough.
In Belgrade, at Mirijevski bulevar 46. Support is delivered remotely, so your team's location is not a constraint. If a job requires an on-site visit, it is arranged separately.