Tag
User adoption
Why employees do not use the system that was rolled out, and what is done to change that — training, processes and measuring usage.
SALESFORCE CONSULTING GUIDE: PART 8
The ROI Trap: When a Salesforce Investment Fails to Deliver
You've paid for the licenses, the system is up and running, but the ROI isn't there. Why?
With more than 60 completed projects behind us, we know that real value lies in the balance between business expectations, technological capabilities and how users actually work. It is precisely where these three elements intersect that success is made... and so is failure.
SALESFORCE CONSULTING GUIDE: PART 6
Why So Many Salesforce Implementations Fail and How to Prevent It
Everyone wants fast results, “from zero to hero.” But what happens when the basics get overlooked? We're here to break down one of the most common problems in Salesforce implementations and show you how to avoid it.